At Forlovergift, we strive to offer you the best shipping options, regardless of where you live. We deliver to customers worldwide every day, aiming to provide top-tier service at every step.

Order Delivery Time Frame:

The delivery process is divided into two parts:

1. Processing Time: 3-5 days
2. Shipping Time: 7-14 days (depending on the destination)

Important Notice: Due to COVID-19, there may be delays in delivery. We appreciate your understanding and patience.

Shipping Options and Fees:

Special Fees for European Countries (e.g., Estonia, Romania, Denmark, etc.):

Frequently Asked Questions (FAQ)

1. How long does delivery take?

• Processing Time: 3-7 days, depending on the product availability and quality check.
• Shipping Time: 7-14 days from the shipping date. Delivery may be affected by incorrect addresses, customs, or other unforeseen circumstances.

2. Do you ship internationally?

Yes, we ship to most countries worldwide, including the US, Canada, Australia, Europe, and other regions.

3. What if my parcel is delayed?

Delays may occur due to customs, postal issues, or holidays. Please contact us at service@forlovergift.com if your order has not arrived within the expected timeframe, and we will assist you in tracking it.

4. Will my items arrive together?

We generally strive to ship complete orders. However, due to different warehouse locations, your order may be shipped in multiple packages. If this happens, you will receive multiple tracking numbers. Don’t worry; your items will arrive!

5. About Tax and Duties

All shipments are delivered duty unpaid (DDU). Any customs or import duties will be charged once the parcel reaches the destination country. Customers are responsible for paying these charges. If you refuse to accept a parcel due to import duties or taxes, you will be liable for the return shipping costs. Please note that we cannot declare purchased items as gifts or list a value lower than the actual product price due to customs regulations.

6. Where is my order?

• You will receive a shipping confirmation when your items are fulfilled. To track your order, provide your email and order number. You will receive a tracking number once the package is shipped.

7. Tips for Shipping:

1. Provide Correct Info: Ensure your email and phone number are correct at checkout.
2. Unsuccessful Delivery: If delivery fails due to an incomplete mobile number, we cannot compensate.
3. No PO Boxes/BFPO: Expedited shipping doesn’t support PO Boxes or BFPO. Ensure your address is complete.
4. Tracking Info: Tracking will be available once the package arrives at your country's facility. Allow 5-7 more days for delivery after arriving in your country.

8. How long do I have to report a shipping issue?

• Worry-Free Purchase: Report issues (theft or damage) within 7 days of delivery.
• Lost Orders: For domestic orders, report between 30-60 days after the order date via the Seel Resolution Center using your email and order number or coverage ID.
• For all other cases, email us at service@forlovergift.com. Issues must be reported within 60 days of the order.

9. What if my order was stolen after delivery?

• Worry-Free Purchase: Report within 7 days of delivery through the Seel Resolution Center.
• If the tracking shows delivery, but you haven't received the package after 3 days, contact us at service@forlovergift.com.

10. What if my order was lost during delivery?

• Worry-Free Purchase: Report within 7 days of delivery through the Seel Resolution Center.
• If your tracking shows the item was not delivered in 30 days (domestic) or 60 days (international), email us at service@forlovergift.com.

Special Product Shipping:

Some items marked with "Ships in 24 hours" can be shipped faster and are not affected by COVID-19 delays. You can search "24 hours ships" on our website to find these products.

If you have any questions or need further assistance, please feel free to contact us at:
Email: service@forlovergift.com

We aim to respond to all inquiries within 24 hours.