
Image Guidelines
Remember – the quality of your photo is crucial to your rug design. Make sure you refer to our guidelines below:
1. LIGHTING: Make sure your photos are taken in well-lit areas or under natural light settings (not in shadows).
2. POSE: Take your pet photo at eye level with your pet. Ensure the whole face and neck are visible in the photos. It is best if your pet is looking straight at the camera.
3. QUALITY: Make sure your photos are in high resolution and not blurry. Close-up photos would work best as we can see their unique facial features.
4. COLOR: As we do our best to match the color of your photo, please make sure you double check the colors on your photo before submitting them to us.
5. OTHERS: Please note that any pet accessories we see in your photo (including but not limited to collars, leashes, bows, hats, and outfits) will be shown on the rug. Should you like to remove the accessories, please include them in your remarks when you submit the photos to us.
How It Works
1 - Production (2 to 5 days): After we receive your order, we shift into production mode. During busy seasons, the process typically takes 1-2 days longer. Please understand.
2 - Shipping (7-14 Days or Faster): Want to get your item faster? Select the 'Expedited VIP' option after adding your product to the cart for the fastest shipping method we can provide. There are also different shipping options available at checkout.
Delivery
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.
After we begin to deliver your order, we will send you a Shipping Notification email, including the information of your Order ID and Tracking Shipping Number. You can check the status of your order online by logging into the Track My Order page with your Order ID and email.
Please Note: If you do not receive our order notification email, please check your spam box, or please contact us to provide the email address you used to place your order. If you have any other questions regarding shipping, please contact our Customer Service Representatives.
-
The above time frame is only applicable for orders to the US with standard shipping methods.
-
International orders: It may take 2-5 days longer due to the customs clearance process.
*Due to unpredictable postal service delays, specified delivery dates are not guaranteed.
We want you to be satisfied with the products you buy from us.
We have 24/7/365 ticket and email support. Please contact us at service@forlovergift.com if you need any assistance.